e-Edition: Frequently asked questions (2024)

General Information

Q. What is the e-Edition?

A. Our e-Edition gives you the same great look and feel of your daily newspaper, delivered to your computer every day. Plus, you will enjoy these great, built-in features:

- Zoom in and enlarge stories and photos making them more viewable.

- Search the whole paper, including ads, in just seconds. You can even print it.

- Listen to the newspaper read in multiple-language options.

- Share an article by email, blog or on social networks.

- Download and save the paper for offline reading, using PressReader.

- Easily toggle between article view and newspaper view.

Q. What is the difference between the e-Edition and the print edition of the St. Louis Post-Dispatch?

A. The e-Edition replicates every regular page of the print edition including classified and in-paper retail ads. The e-Edition does not include advertising inserts, as not all are available electronically from advertisers. There are current efforts to make Parade Magazine a part of the online e-Edition, but it is not currently available.

Q. Can I view the e-Edition prior to subscribing?

A. Yes. To view a demo of the e-Edition click here.

Q. How much does a subscription to the e-Edition and P-D P.M. cost?

A. Good news! It’s FREE if you are a 7-day subscriber! Just click the link below and you will receive an email with a password and link to get started.

If you would like to upgrade your subscription to 7-days (for as little as $5.27* per week), you will be able to enjoy the print edition, the e-Edition and P-D P.M. Just call our customer service department at 314-340-8888 and they will get you started.

If e-Edition is the only type of subscription-platform you would like, you can get started for only $.84 cents per day*! Just call our customer service department at 314-340-8888 and they will get you started. For more information on how to subscribe, visit e-edition.stltoday.com.

Q. How do I access the e-Edition?

A. The e-Edition can be accessed from home, work or on the road; wherever you access the Internet. As a subscriber, you’ll always have the current edition of the St. Louis Post-Dispatch at the click of your mouse.

Q. How can I receive archives?

A. Your archive begins with the first day of your e-Edition subscription. e-Edition archives have a maximum back-log of 365 days.

Subscription Information

Q. I signed up and provided my email address. Is that information being offered to any third parties?

A. No. This information is for internal use only. You may receive emails from the St. Louis Post-Dispatch only, and can opt out at any time from these promotional emails.

Q. If I go on vacation can I put my e-Edition on a hold or stop while I am away?

A. No. Since the e-Edition can be accessed anywhere you go, you can always stay up-to-date on what is going on St. Louis.

Q. How do I cancel my e-Edition subscription?

A. Contact the St. Louis Post-Dispatch customer service team at 314-340-8888.

Q. Once I cancel what would be my last day of e-Edition access?

A. Once cancellation notification is sent, subscription and access will continue through the end of the last paid month.

Q. If I need to update my credit card information on my account. What do I do?

A. Contact the St. Louis Post-Dispatch customer service team at 314-340-8888.

Q. Who do I contact regarding questions about my bill or payment?

A. Contact the St. Louis Post-Dispatch customer service team at 314-340-8888.

Q. What if I lose my user name or password?

A. On the e-Edition login page, simply click on the “Forgot your password?” link.

Website Usage

Q: How can I subscribe to this newspaper alert?

A: To manage your email alerts and newspapers, within “My Newspapers,” simply click on “Edit.” In the “My Services” console you will be able to add and remove newspapers to “My Newspapers” as well as manage all newspaper alerts.

Q: I don't want to receive newspaper alerts. Is there an easy way to stop these emails?

A: Absolutely. You can either click on the “Unsubscribe” link in the actual email you've received, or visit “My Newspapers.” Once logged in you may choose to delete newspaper alerts.

Q: How do I print an entire page?

A: To print the full page of a publication, open the page you want to print.

Click on the print icon on the toolbar below the page and select “Print Page.” This will open a window where you can select the left or right page and the paper size. Once you have made your selections, click the print button to print the page.

Q: How do I print a story from text view?

A: To print a single article, open the article in text view by clicking on its title; then, click on the print icon in the top toolbar of the text window. (If you click on the bottom print icon, the full page will be printed by default.) Note that this feature is only available on titles that have SmartNavigation enabled, denoted by that symbol.

Q: How do I print a crossword or other puzzle?

A: To print a crossword or other puzzle, click the title of the puzzle (e.g. “crossword,” “codeword,” “sudoku,” etc.). A window will then open which includes an image of the puzzle. Click on that image to open it in its own browser window. Print from this new window using your browser options.

Q: What are bookmarks?

A: Bookmarks help you save and organize articles and pages from any publication. Bookmarks allow you to access articles and pages long after they have been removed from our archives.

Any page in any publication can be bookmarked. Just open the page you want to bookmark, click on the bookmark icon at the bottom of the viewing window and you will be presented with a dialogue box where you can select which pages you want to bookmark (left, right or spread). You can also include any comments and then click “Add.” To see all of your bookmarks, just use your Bookmark Manager within the drop-down list at the top right of the home page.

Q: What is Article Rank?

A: Article Rank is the most innovative way of assessing the interest of any given article. The more time readers spend reading a given article, the higher the Article Rank of the article.

Q: How do I listen to the newspaper?

A: To listen to the newspaper, open the article in text view then click on the speaker icon. This activates the “radio,” which automatically starts reading the selected article to you, and gives you the option of filtering your play list or listening to other articles in the issue.

Articles can be heard in several different languages. To do so, translate the article first while in text view, then click on the speaker icon to have it read to you in the new language.

If you want to listen to a newspaper on your smart mobile phone, find the paper you want to listen to through the mobile radio page and copy its URL into your media player on your device. The same URL will work every day as new issues of that paper are released so you only have to copy it once.

Technical Information

Q. What system requirements do I need before subscribing?

A. Viewing publications online requires no additional software or plug-in installation. It works on Windows and Macintosh systems. However, here are the minimum technical requirements for you to consider:

- Windows 2000, Windows XP, Windows Vista or Windows 7

- Internet Explorer 7.0+, Firefox 2.0+, Safari 2.0+ or Chrome 1.0+ - with cookies enabled

- Internet connection (broadband highly recommended)

- 1024 x 768 (or higher) screen resolution for optimal viewing

or

- Mac OS X or better

- Safari 2.0+, Firefox 2.0+ - with cookies enabled

- Internet connection (broadband highly recommended)

- 1024 x 768 (or higher) screen resolution for optimal viewing

Q: Parts of the page are cut off on my screen. What can I do?

A:

Windows:

1 .Click “Start”

2. Select “Control Panel”

3. Double click the "Display" icon

4. Click the tab titled "Settings”

5. Increase the screen resolution to (at least) 1024 by 768 pixels (by dragging the slider to the "more" side)

Mac:

1. Click the “System Preferences” icon

2. Click “Displays”

3. Choose a screen resolution of (at least) 1024 X 768

Q: I can’t see anything loading to my cell phone while I am accessing the mobile version. What do I do?

A: While the mobile version can be easily viewed on the most smartphones and PDA devices, some cellphones might experience difficulty in viewing the site. In order for the mobile version to work properly, your cellphone needs to have full-browser capability. Please contact your cellphone provider to find out more.

*Price includes all applicable taxes. All e-Edition subscriptions will utilize EZpay billing. By signing up for the e-Edition, you agree to be charged on the credit/debit card number provided the regular e-Edition subscription monthly rate of $24.99. Your initial payment of $24.99 will be deducted at subscription sign-up. You may cancel your e-Edition subscription at any time by calling us at 314-340-8888 or emailing e_edition@post-dispatch.com. There are no refunds or credits. Once cancellation notification is sent, subscription and access will continue through the end of last paid month. Your archive begins with the first day of your e-Edition subscription. e-Edition archives have a maximum of 365 days.